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Superbuy credits: earning them, spending them, losing them

The second currency in the member scheme, read from help article 1450 on 16 October 2026.

How credits arrive on your account

The steady source is shipping. After you confirm receipt of an international parcel, help centre article 1450 awards one credit for every yuan of shipping actually paid, rounded down. A parcel that cost CN¥138.80 to ship earns 138.

The smaller sources are one-off or occasional: 100 credits for registering, 100 for a photo shared to the community, 400 when a post you share on social media is clicked, and several app rewards.

Help centre text on earning one credit per yuan of shipping after Confirm Receipt, with an old coupon screen and the 144 minus 5.2 example — Help article 1450, section 3.1. The embedded screen is an older design kept in the article; the example below it is the one that breaks the 100-credit rule. Captured read 16 October 2026.

Ways to earn credits, help 1429, help 1450 and the gift bundle rules image, read 16 October 2026
Action	Credits	Condition
Confirm receipt of an international parcel	1 per CN¥1 paid	Shipping actually paid, after discounts
Register a new account	100	Once
Share parcel or product photos to the community	100	No credits for domestic parcels
Share an order on social media	400	Issued after someone clicks the post
Daily check-in in the app	10	Each day
First shopping agent order, first parcel, profile, email check in the app	100 each	First time only
Share an app gift bundle	200	All eight coupons claimed and your parcel shipped
Birthday gift	100 to 700	By level, first day of the birth month
Upgrade gift	100 to 700	By level, after each upgrade

Credits from order events

Events add credits in other ways. The Back-to-School notice of 21 August 2026 paid credits on shopping agent orders of CN¥500 or more: the eligible order's paid amount multiplied by 1.2, rounded to a whole number, so CN¥500 earned 600 credits.

That event rewarded product spending, unlike the standard rule, which counts only shipping. It has ended; the notice said rewards had been issued to more than 400 qualifying users and asked anyone missing credits to quote the order's DO number.

Event credits behave like any others once issued: same expiry, same 10% cap at checkout.

Superbuy announcement: Back-to-School Spend 500 yuan and Get 1.2 times Credit, rewards issued, with the formula paid amount times 1.2 equals credits — Announcement posted 21 August 2026, captured 16 October 2026.

Spending credits at checkout

Credits are spent on the parcel delivery order, at 100 credits to CN¥1. The amount must be a multiple of 100 and cannot exceed a tenth of the actual shipping fee, with customs fees and value-added services left out of that base.

Credits cannot pay a supplement for domestic or international shipping, cannot be used for virtual products or tourism services, and cannot be used when you hold fewer than 100. They can also be swapped for shipping coupons in the Exchange Zone.

Credits used on a parcel reduce the growth value it earns. Article 1450's example: a CN¥256 fee less CN¥10 of credits earns 246 growth value.

Spending credits on a parcel that already has a coupon is allowed, and usually sensible: on our reading the cap is measured on what is left, so credits never cancel the coupon.

Six cards summarising the limits on spending credits — From help 1450.

Credits expire on 31 December of next year

Credits are valid from the day they are issued until 31 December of the next year. Article 1450's own example: credits earned at any point during one year stay valid until the end of the year after.

So credits earned in January last nearly two years and credits earned in December a little over one. The article sums this up as valid for at least one year, which is true but undersells the January case.

Expired credits are voided automatically. If you cancel a parcel after credits used on it have expired, the expired credits are not refunded.

Timeline showing credits earned in January and December 2026 both expiring on 31 December 2027 — Expiry rule from help 1450.

When used credits come back and when they do not

If you cancel a parcel after submitting it, the credits used on it return to your account. If the parcel is returned because of customs inspection or security screening in mainland China, they are refunded too.

If the parcel comes back because of customs at the destination, the credits used are not refunded. That parcel also earns no growth value, so a destination customs return costs on both counters.

Help centre text: used credits return when a parcel is cancelled or returned by Chinese customs, but not when returned by destination customs — Help article 1450, section 10. Captured read 16 October 2026.

Two places where the credits article disagrees with itself

Section 3.1 gives an example with CN¥5.20 of credits deducted from a CN¥144 fee. Section 7 says credits used must be a multiple of 100, which in yuan means whole yuan. CN¥5.20 would be 520 credits.

The article also uses four names for two things. Growth value is the level counter; credits are the spendable currency. Section 5 calls the second one growth credits and growth point in successive sentences.

When the two are mixed up, the rule to remember is the screen: growth value shows on the VIP page and is never spent; credits show under Wallet and Credits, and are.

The calculator follows section 7, the rule, rather than section 3.1, the example.

Two quotations from help 1450 that conflict: a 5.2 yuan credit deduction and the multiple-of-100 rule — Quoted from help 1450, updated 3 September 2026.

The checkout order decides how far credits go on a given parcel.